terms & conditions

All Sales Are Final

As Happy Tribe is closing down permanently, all purchases made during our Closing Down Sale are final. We do not offer refunds, exchanges, or store credits for change of mind, incorrect size selection, or general return requests.

Faulty or Damaged Items

In accordance with the Consumer Guarantees Act, if you receive an item that is faulty or defective beyond repair, we will fulfill our statutory obligations:

• Please email hello@happytribe.co.nz within 7 days of receiving your order with your order number, photo/description of the fault, and details.

• Our team will provide a Returns Authorisation (RA) Number.

• If the item is confirmed faulty and a replacement is no longer available due to end-of-business stock levels, a full refund will be issued to your original payment method.

Gift Cards & Store Credits

All existing gift cards and store credits must be redeemed prior to our official closing date.

For any urgent enquiries, please reach out to us at hello@happytribe.co.nz.

SHIPPING & DELIVERY
All orders are dispatched daily from our Auckland warehouse, Monday through to Friday. Please note that any orders placed after 10am will be dispatched the following business day.

Please allow 2-3 business days for Auckland deliveries and 5-7 business days for the rest of New Zealand.