terms & conditions

SHIPPING & DELIVERY
All orders are dispatched daily from our Auckland warehouse, Monday through to Friday. Please note that any orders placed after 10am will be dispatched the following business day.

Please allow 2-3 business days for Auckland deliveries and 5-7 business days for the rest of New Zealand.

PLEASE NOTE: NZPOST IS EXPERIENCING SIGNIFICANT DELAYS IN THEIR SYSTEM. SOME ORDERS ARE TAKING MORE THAN A WEEK TO BE DELIVERED IN THE SOUTH ISLAND.  

INTERNATIONAL
We don’t currently ship outside New Zealand but email us at hello@happytribe.co.nz and we can see what we can do. 

Please note: International duties or taxes are the responsibility of the recipient and will not be covered in part or full by happy tribe. 

 

ORDERING INFORMATION
For all online customer service and product enquiries, please email hello@happytribe.co.nz

 

ITEM AVAILABILITY
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.

Please note that items purchased for pre-order have an approximate date of delivery advised — this is subject to change in which case you will be notified by email.

 

REFUND & RETURNS POLICY
Happy Tribe does not offer refunds on goods due to change of mind.
We will only offer a refund if the product is faulty beyond repair or if an alternate style is unavailable for exchange.

Please contact hello@happytribe.co.nz with your return query so that our returns team can advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange/ refund to be processed as soon as possible.

All exchange items will need to be returned within 7 working days from the date of purchase. Items must be in original condition and must not have been altered. Allow another 7 days for the exchange to be processed. 

For faulty items please email hello@happytribe.co.nz so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.

Happy Tribe does not cover the return postage costs — this cost is at your own expense. We recommend using a reputable courier service to return items to us, and we advise you to take note of your tracking number. Happy Tribe is not responsible or accountable for the loss of items being returned. 

For any other customer service enquiries, please email us at hello@happytribe.co.nz